Frequently Asked Questions

On the bottom right hand side of the screen, there is a check box labeled “Show files that have already been downloaded”. Place a check in the box and the files that have already been downloaded will appear. The default setting for files to remain on the website is 30 days before archiving.

The default setting for files to remain on the website is 30 days before archiving.

To retrieve a document that is older than 30 days, please contact our Customer Service Department at 1-800-442-5993, or send an email to [email protected]. Please have the PIN# you are referencing, the name on the document and the date of dictation ready.

When a document is downloaded from the website, a box will appear that will allow you to either save the document to a specified folder, or open the document in Microsoft Word.

Once a document has been downloaded, the document will move to the “Show files that have already been downloaded” screen. On the bottom right there is a check box that says “Show files that have already been downloaded”. Place a check in the check box and the files that have already been downloaded will appear. The default setting for files to remain on the website is 30 days before archiving.

There is a link provided on the login page that states “Click here if you have forgotten your login name or password.” Once the link is clicked please enter your Login or e-mail address and click Send Password.

The website address to login and retrieve documents is: https://docs.worldwidedictation.com/login.html

Once you login into the website at https://docs.worldwidedictation.com/login.html, the second icon on the top bar says “UPLOAD PAGE”. Click “UPLOAD PAGE” and there will be fields for you to fill in. The fields are as follows: PIN: No PIN set Priority: Description: Special instructions: Audio file: Please note: Always make sure you input your PIN# in the PIN field.

Bills can be paid by providing a credit card upon application completion. If you have received an invoice that you would like to pay over the phone, please call 1-800-442-5993 and ask for our billing specialist. We accept all major credit cards. If you would like to send a check, please make all checks payable to World Wide Dictation and these can be mailed to 545 Saw Mill River Road, Suite 2C Ardsley, NY 10502

To retrieve a document that is older than 30 days, please contact our Customer Service Department at 1-800-442-5993, or send an email to [email protected]. Please have the PIN# you are referencing, the name on the document and the date of dictation ready.

Assistance with transmission of files from your digital recorder can be attained by calling 1-800-442-5993 and ask for the Technical Department. There is also a program that we provide called File Transfer Assistant. This can be sent to you for installation and once installed, and you contact our Technical Department to go over the installed settings, your dictations will be sent automatically to World Wide Dictation.

This feature can only be used by an administrator. Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a screen will appear with all the users for your account. You can click “Create User” and fill in the appropriate information. Once complete, you will need to send the new user their credentials (username and password).

Samples and Templates should be sent in Microsoft Word format. There should be no identifying information within the sample or template for security purposes. These can be sent via email to [email protected] and place your account number in the subject line.

To add a dictator to your account, you must place in writing on company letterhead either via fax (914-964-8470) or via email ([email protected]) the name of the new dictator and the person who will be downloading the documents for this dictator from the website, if different from the new user. We will also require and email address for the person downloading the documents from the website.

Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a list of account users will appear. Once you have identified the user you would like to disable, select the bubble before the name and click “Edit User” on the bottom. Once you have selected “Edit User”, you will see the user information and the last item listed is: Disable: User is disabled, and cannot log in. Place a check in the check box and click “Update User”

Faxing services are available in addition to your line rate. Please contact the Sales Department at 1-800-442-5993 for assistance.

We do not email documents. Documents can be retrieved via our secure website or can be faxed at an additional charge.

Documents can be searched on the website by filename only. The website search does not have the ability to search for information within the document. If you have the patient name or the receipt number, you can use the website search bar for these items.

Passwords can be changed on the website by logging in to the website. Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to disable, place a click in the bubble before the name and click “Edit User” on the bottom. Once you have clicked “Edit User” you will see the user information and a button to “Change Password.” Once you have clicked “Change Password” fill in the appropriate information for your new password.

Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click “USER IP addrs” on the bottom. Once you have clicked “USER IP addrs” you will be able to enter an IP address to restrict.

Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click “USER RIGHTS” on the bottom. Once you have clicked “USER RIGHTS” you will be able click the PIN#’s that a user has access to see documents and PIN#’s that they cannot see documents for.

Once you login, the 4th icon on the top bar is “ADMINISTRATION”. Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click “USER RIGHTS” on the bottom. Once you have clicked “USER RIGHTS” you will be able click the PIN#’s that a user has access to see documents and PIN#’s that they cannot see documents for.